Free shipping.
Across Europe.
Every Elavary order ships free across Europe, with no minimum and no hidden fees. Here's everything you need to know about delivery times and how we get your order to you.
All orders are processed within 1 to 2 business days after purchase. You'll receive a confirmation email with your order details immediately after checkout, and a tracking link as soon as your order ships.
Orders placed on weekends or public holidays are processed on the next business day.
Orders shipped within the EU are not subject to additional customs duties. For any destination outside the EU, local import fees or taxes may apply on arrival. These charges are determined by local customs authorities and are the responsibility of the recipient.
Every order comes with a tracking number. Once your order ships, you'll receive an email with a link to track your package in real time.
If your order arrives damaged or goes missing in transit, we'll make it right. Please contact us within 30 days of your expected delivery date and we'll send a replacement or issue a full refund.
- Take a photo of any damage when your package arrives
- Keep the original packaging until the issue is resolved
- Contact us at info@elavary.com with your order number
- We reply within one business day and aim to resolve it quickly
Every Elavary order comes with a 30-day money-back guarantee. If you change your mind within 30 days, contact us at info@elavary.com for a refund, provided the item is unused and still sealed in its original packaging. Full details are on our returns page.
