Got questions?
We have answers.

It's the first thing we check before we ever sell a product. Every product page lists exactly what the item is made from, so you know what you're giving your pet. If any doubt is left about a specific item, email us and we'll give you the full details before you buy.

We pick every product as if it were for our own pets, because it is. We favour materials you can actually name and formulas with short, honest ingredient lists. Nothing goes in the range just to fill a category. If we wouldn't use it on our own dog or cat, it doesn't make the cut.

Both. Every product page clearly states which animal the item is made for, and the size, age or temperament it suits best. If you're unsure what fits your companion, describe them to us in a line and we'll point you the right way.

Each item that needs one has a size guide on its product page. Our tip: measure your pet rather than going by weight, since two same-weight dogs can be built very differently. Between two sizes, size up. Still stuck? Send us the measurements and the breed and we'll tell you which to get.

Shipping is free on every order, with no minimum and no hidden costs. We ship from our European warehouse, orders are processed within 1 to 2 business days, and most arrive within a few business days after that. You'll get a tracking link by email the moment your order ships.

Yes, up to 30 minutes after purchase. Email us quickly at info@elavary.com with your order number and we'll sort it. After that the order goes into preparation and we can't change it, but you're covered by our 30-day return policy.

Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay and Shop Pay. Checkout happens on a secure, encrypted page, and we never see or store your card details.

You have 30 days to change your mind. Email us at info@elavary.com and we'll refund you, as long as the item is unused and still sealed in its original packaging. For hygiene reasons we can't take back a product that's been opened. Return shipping is covered by the customer. Full details are on our returns page.

We'll make it right straight away. Email us at info@elavary.com within 30 days of delivery with a photo and your order number, and we'll send a replacement or issue a full refund. In this case you don't need to send anything back, and it doesn't matter if the packaging is open.

Email us at info@elavary.com, Monday to Friday, 9:00 to 17:00. A real person replies, no menus or ticket numbers. Write over the weekend and you'll hear back on Monday.