It's the first thing we check, before we ever sell a product. Everything is made in Europe to strict standards, with non-toxic materials and no small parts that come loose. No questionable paints, no cheap plastics that crack. Every product page lists what the item is made from. If any doubt is left, email us and we'll give you the exact composition before you buy.

We favour materials you can name: durable fabrics, natural rubber, nickel-free metals for anything worn daily. The principle is the same across Elavary: few components, well chosen, nothing unnecessary added to look nice. Every product page spells out the exact material so you know what you're giving your pet.

Every item that needs one has a size guide on its product page, with the measurements to take (neck, chest, back length). One tip: measure your pet rather than going by weight, two 10kg dogs can be built very differently. Between two sizes, size up. Still stuck? Send us the measurements and the breed and we'll tell you which to get.

Every page clearly states the animal, and often the size, age or temperament the item suits best. A playful kitten and a calm senior cat don't have the same needs, and we say so. If you're unsure what will genuinely make your companion happy, describe them to us in a line and we'll point you the right way.

Shipping is free on every order, no minimum and no hidden costs. We ship from our European warehouse, so most orders arrive within a few business days. The moment your parcel leaves, you get an email to follow every step to your door.

It happens, every animal is different. You have 30 days to change your mind. Email us at info@elavary.com and we'll walk you through it under our return policy. A real person replies, not a form.

Yes, up to 30 minutes after purchase. Email us quickly at info@elavary.com with your order number and we'll sort it. After that the order goes into preparation and we can't change it, but you're covered by our 30-day return policy.

Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay and Shop Pay. Checkout happens on a secure, encrypted page. We never see or store your card details.