Returns & refunds

Simple returns.
No hassle.

We want you and your pet to love your Elavary order. If something isn't right, we make it easy to sort out. Here's everything you need to know.

30-day money-back guarantee
Changed your mind within 30 days? Email us at info@elavary.com and we'll refund you, no lengthy questions. One condition, and it's a simple one: the item needs to be unused and still sealed in its original packaging. For hygiene reasons we can't take back a product that's been opened.
Return policy

You can return your order within 30 days of delivery, as long as the item is unused and unopened in its original packaging.

Please note that return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service so your parcel doesn't get lost on the way back.

How to return your order

Returning is simple. Just follow these three steps:

1
Email us
Send an email to info@elavary.com with your order number and the reason for your return. We reply within one business day.
2
Ship the item back
Pack the item securely in its original, unopened packaging and ship it to the address we provide. Return shipping costs are covered by the customer.
3
Receive your refund
Once we receive and check your return, we process your refund within 5 business days.
Return conditions

To be eligible for a refund, your item must meet the following conditions:

  • Returned within 30 days of delivery
  • Unused and unopened
  • Still sealed in its original packaging
  • Not damaged by the customer

Because our wipes are a hygiene product, anything that has been opened or used can't be accepted for a refund. Items that don't meet these conditions may not be eligible.

Refunds

Approved refunds are processed within 5 business days of receiving your return. The refund goes back to your original payment method. Depending on your bank, it may take an additional 3 to 5 business days to appear on your statement.

Received the wrong item or a damaged product?

If your order arrived damaged or you received the wrong item, email us at info@elavary.com within 30 days of delivery. Include a photo and your order number, and we'll send a replacement or issue a full refund right away. In this case you don't need to send anything back, and it doesn't matter if the packaging is open.

Questions about your return? Email us at info@elavary.com. We reply within one business day and are happy to help.
Email us