FAQ

Got questions?
We have answers.

Everything you need to know about Elavary, our products and what to expect.

The product
How does the product work? +
Our products are designed to act directly on the root cause of the problem, not to mask the symptoms. Ingredients and materials are selected for their clinical effectiveness and everyday comfort.
Is it suitable for everyone? +
Yes, our products are suitable for most people. If you have a specific medical condition or concerns, we recommend consulting your doctor before use.
What is it made of? +
We use only high-quality materials and ingredients, carefully selected for their effectiveness and safety. All details are available on the corresponding product page.
Results
When will I see results? +
Most customers notice a difference from the very first use. For best results, we recommend consistent use for 7 to 14 days.
What if it doesn't work for me? +
We offer a 30-day money back guarantee. If you are not satisfied, contact us at info@elavary.com for a full refund. No questions asked, no return required.
Care & use
How do I care for it? +
Specific care instructions are listed on the product page and included in the packaging. In general, we recommend following the provided washing instructions to maintain product quality.
How often should I use it? +
For best results, daily use is recommended. Specific instructions are available on the product page.
Orders & shipping
How long does shipping take? +
Orders are processed within 1 to 2 business days and delivered within 5 to 7 business days. Shipping is always free, with no minimum order.
Can I return my order? +
Yes. You can return your order within 30 days of delivery as long as the item is unused and in its original packaging. To start a return, email us at info@elavary.com with your order number.
Do you offer free shipping? +
Yes. We offer free shipping on all orders to France, Spain and Italy. No minimum order, no hidden fees.
Can I track my order? +
Yes. Once your order has been dispatched you will receive an email with a tracking link to follow your order in real time.
Still have a question? Email us at info@elavary.com. We respond within 2 hours.
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